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Frequently Asked Questions (FAQs)
IMPORTANT NOTE: We will be prioritizing Credential reviews and temporarily not answering calls or emails on Wednesdays. We will return them as soon as possible on the following Thursday. Please view our Help Desk page for help around our most frequently asked questions.
Important Note about Trainer Credential Renewal Requirements - As of January 2020, the Colorado Department of Education and the Colorado Department of Human Services are reviewing renewal criteria to ensure the renewal requirements are serving the field in the best way possible. All Credentialed Trainers will receive communications about renewal requirements when they are finalized.