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Frequently Asked Questions (FAQs)
IMPORTANT NOTE: We will be prioritizing Credential reviews and temporarily not answering calls or emails on Wednesdays. We will return them as soon as possible on the following Thursday. Please view our Help Desk page for help around our most frequently asked questions.
Note that if you don't have a scanner available at home, you may be able to scan your documents at a local library. In that case, save the scanned documents to a portable USB drive (or, if available, email them from the public computer to your personal computer), so you can access them later as you complete the online application.
Important note: If you're using a public computer, always protect your personal information: Never save scanned files to the computer's local hard drive. Always save the files directly to a portable USB drive that you've supplied.