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Frequently Asked Questions (FAQs)
IMPORTANT NOTE: We will be prioritizing Credential reviews and temporarily not answering calls or emails on Wednesdays. We will return them as soon as possible on the following Thursday. Please view our Help Desk page for help around our most frequently asked questions.
The Colorado Shines Professional Development Information System (PDIS) vendor pushed an update to the credential scoring calculation on May 15, 2018. This update may have caused an inaccurate calculation of PDIS credential levels and expiration dates. Because of this update, inaccurate credential information may have been displayed in PDIS from May 15, 2018 to June 19, 2018. The PDIS credential screens were disabled on June 19, 2018 to prevent further inaccurate information from displaying.
As of July 24, 2018, the PDIS vendor resolved the inaccurate credential scoring issue and the PDIS credential functionality screens were enabled. The resolution of this credential scoring issue may have impacted the scoring and expiration date of some credentials. The information that displays in PDIS is now accurate based upon the current credential scoring logic that has been implemented to the system.
To support our users that may have experienced a drop in credential level and/or credential date change because of the new credential scoring logic, we will:
**If you need a copy of your credential that reflects the credential information prior to the updates, please contact the PDIS team at 1.844.447.4441, option 2 or email firstname.lastname@example.org**
We understand that the credential is a very important part of program quality rating and professional qualifications. We value and recognize your effort and achievement that you have gained with a credential. To better understand the credential scoring, please reference the Early Childhood Professional Credential Worksheet and other Credential information, available here.
We realize the impact of this and apologize for any problems this has caused. If you still have further questions or concerns, please contact the PDIS team at 1.844.447.4441, option 2 or email email@example.com.
To view your current Early Childhood Professional Credential 2.0 information:
The previous credential information will not display in the usual credential tab within My Profile. This credential is called the Pre-Update Early Childhood Credential 2.0 and this will be stored in your PDIS transcript. You will need to contact the PDIS team and they will add this to your PDIS transcript.
To access your Pre-Update Early Childhood Professional Credential 2.0 information: