The Credential Submission Interface is temporarily disabled due to issues with the scoring engine. We are working with the vendor to resolve the credential issues as soon as possible and will notify users once the credential interface is operational. Click HERE for more information. 

Cannot Log in - The login information you provided was incorrect.

Return to Frequently Asked Questions

I’m receiving a message that says "The login information you provided was incorrect."

This is usually from something that does not match in your username log-in email.  Sometimes it is from a spelling error, caps used/not used, or it could be you used a different email for the log-in email.

Things you can try:

  • Try to re-type your username email. 
  • Make sure that you include caps if that is how you originally typed in your email log-in.
  • Make sure the caps lock is not activated when typing in your email log-in.
  • Try resetting your password. 

Call us at 303-866-2641 or email us at and we can reset your account for you.
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