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Cannot Log in - The login information you provided was incorrect.

Return to Frequently Asked Questions

I’m receiving a message that says "The login information you provided was incorrect."

This is usually from something that does not match in your username log-in email.  Sometimes it is from a spelling error, caps used/not used, or it could be you used a different email for the log-in email.

Things you can try:

  • Try to re-type your username email. 
  • Make sure that you include caps if that is how you originally typed in your email log-in.
  • Make sure the caps lock is not activated when typing in your email log-in.
  • Try resetting your password. 

Call us at 303-866-2641 or email us at PDISHelp@cde.state.co.us and we can reset your account for you.
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