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Frequently Asked Questions (FAQs)
FAQ
The Credential Submission Interface is temporarily disabled due to issues with the scoring engine. We are working with the vendor to resolve the credential issues as soon as possible and will notify users once the credential interface is operational.
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Cannot Log in - The login information you provided was incorrect.
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I’m receiving a message that says "The login information you provided was incorrect."
This is usually from something that does not match in your username log-in email. Sometimes it is from a spelling error, caps used/not used, or it could be you used a different email for the log-in email.
Things you can try:
Try to re-type your username email.
Make sure that you include caps if that is how you originally typed in your email log-in.
Make sure the caps lock is not activated when typing in your email log-in.
Try resetting your password.
Call us at
303-866-2641
or email us at
PDISHelp@cde.state.co.us
and we can reset your account for you.
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