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For the week of 5/21/18, Credential review turnaround time is at 2 weeks.  Click HERE for more information.

Frequently Asked Questions (FAQs)


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Cannot Log in - The login information you provided was incorrect.
Logging In Apr 06, 2015
Cannot Remember Password
Logging In Apr 06, 2015
Change Password
Logging In Apr 06, 2015
Multiple Accounts
Logging In Apr 06, 2015
Do activities need to be correct to proceed in course?
Navigating Online Courses and Website Apr 06, 2015
Do I need a different profile for each center I work at?
Navigating Online Courses and Website Apr 10, 2015
Do I need download documents, click on links, watch videos to complete the course?
Navigating Online Courses and Website Apr 06, 2015
Do I still get an hour credit if it only took me 45 minutes to complete the course?
Navigating Online Courses and Website Apr 09, 2015
How do I delete courses from My Learning?
Navigating Online Courses and Website Apr 07, 2015
How do I find Level 2 courses?
Navigating Online Courses and Website Mar 01, 2017
How do I find the Pre-Service and Required courses?
Navigating Online Courses and Website Mar 01, 2017
How do I see my staff in PDIS?
Navigating Online Courses and Website Apr 10, 2015
I cannot open a course, or I cannot log back into a course
Navigating Online Courses and Website Apr 10, 2015
I clicked on View Certificate, but it does not show?
Navigating Online Courses and Website Apr 09, 2015
I finished the course but the evaluation won’t load
Navigating Online Courses and Website Apr 09, 2015
The course I'm working on says I have completed it, but I cannot access the evaluation
Navigating Online Courses and Website Mar 01, 2017
Where do I find my certificate?
Navigating Online Courses and Website Apr 06, 2015
Where do I find my list of completed courses?
Navigating Online Courses and Website Apr 06, 2015
Why is my course not loading where I left off?
Navigating Online Courses and Website Apr 06, 2015
Setting Needed for Course Use - Allow Pop-Ups
Computer Settings for Best Performance Apr 10, 2015
Settings Needed for Course Use - Accept 3rd Party Cookies
Computer Settings for Best Performance Apr 09, 2015
What is the best web browser to use with this site?
Computer Settings for Best Performance Apr 07, 2015
Why is it taking so long to load the course and/or upload documents?
Computer Settings for Best Performance Apr 09, 2015
Are there other professional development training opportunities?
Credential 2.0 Info Apr 07, 2015
Can I submit college transcripts I print off myself?
Credential 2.0 Info Apr 07, 2015
Can you earn Early Childhood Coursework points for courses that were part of your degree?
Credential 2.0 Info Apr 07, 2015
How do I know if my college or university is regionally accredited?
Credential 2.0 Info Apr 07, 2015
How far back can I include my training certificates?
Credential 2.0 Info Apr 07, 2015
I already have an Early Childhood Professional Credential, what happens to that?
Credential 2.0 Info Apr 07, 2015
I cannot see the training certificate I uploaded
Credential 2.0 Info Apr 17, 2015
What are the related Areas of Study?
Credential 2.0 Info Apr 07, 2015
What are the renewal requirements?
Credential 2.0 Info Apr 07, 2015
What does ‘series’ mean in Ongoing Professional Development?
Credential 2.0 Info Apr 07, 2015
What is a ‘contact hour’ and what is a ‘CEU’?
Credential 2.0 Info Apr 07, 2015
What is a ‘job embedded’ component for Ongoing Professional Development?
Credential 2.0 Info Apr 07, 2015
Where can I have foreign transcripts evaluated?
Credential 2.0 Info Apr 10, 2015
Where do I upload the documents for my credential?
Credential 2.0 Info Apr 15, 2015
Why do points expire?
Credential 2.0 Info Apr 07, 2015
How do I add additional employers?
Profile Info Apr 16, 2015
I have a problem that isn’t listed here!
I don't see my question listed here! Apr 10, 2015
Do I have to complete the entire Self-Assessment?
Self-Assessment Apr 10, 2015
When can I update my Self-Assessment and PD Plan?
Self-Assessment Apr 10, 2015
Where is my Self-Assessment?
Self-Assessment Apr 10, 2015
PDIS 101
Overview of the PDIS Apr 10, 2015
What is the PDIS?
Overview of the PDIS Apr 10, 2015
Removing staff from our program
Workforce Tab Questions Mar 01, 2017
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